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What is Fun Miles?

Fun Miles is the Caribbean’s most popular customer reward program. When you shop at participating companies, you are rewarded with Fun Miles, points that work like a currency. You can redeem them for travel, food, shopping, gasoline, hardware, building materials, movie & event tickets and much, much more.

100+ Brands!

Fun Miles enables you to do fun things at your favorite companies on Aruba, Bonaire, Curaçao, St. Maarten, and Barbados. It’s 
easy, free and most of all: FUN! You will receive Fun Miles whenever you make a purchase at participating companies. 
Just hand the cashier your Fun Miles app. Your Fun Miles will be added to your balance automatically.

Your Fun Miles questions answered!

+ - Is Fun Miles free?

Yes. If you download the Fun Miles App and register, it is completely free to get started and enjoy Fun Miles.

If you choose a physical card, there is a small one-time administrative fee of XCG 5.

+ - How to get started?

Getting started is easy! 

Download the Fun Miles App and register in just a few minutes. This gives you instant access to your free digital card.

If you prefer a physical card, you can get one at the Fun Miles office or at participating partners for a one-time fee of XCG 5.

+ - How does saving Fun Miles work?

You will receive Fun Miles whenever you make a purchase at participating companies. Just hand the cashier your Fun Miles card. Your Fun Miles will be added to your balance automatically.

+ - I’ve saved some Fun Miles; how do I redeem them?

Redeeming Fun Miles for fun things is easy: just hand the cashier your card, enter your PIN, and you’re done.

+ - What can I redeem my saved Fun Miles for?

For great products and services at many Fun Miles partners. Shopping, food, travel, health & beauty, hardware & materials, fuel, movie & event tickets, and much more. See the partner tab in the app or the Fun Partners page on funmiles.com for more info.

+ - Can I redeem with a combination of Fun Miles and money?

Yes. For your convenience, it is nearly always possible to pay partially with Fun Miles and partially with money.

+ - What happens with my saved Fun Miles when I return an item?

When you return an item, the Fun Miles you earned from that purchase will be deducted from your Fun Miles balance. 

+ - Where can I save and redeem?

At many of the island’s leading businesses! Just look for the Fun Miles door stickers. For an up‑to‑date overview of all partners, click here.

+ - I forgot my username and/or password! What should I do?

If you forgot your password, click on "Forgot your password?" 
Enter your email address and click Next. 
Verify your email address (or enter your PIN).
Click Next, create your new password, and confirm it. 

Password Requirements: 

  • Your password must contain at least 8 characters and include: 
  • One uppercase letter
  • One lowercase letter
  • At least one number
  • At least one special character (^ $ * . [ ] { } ( ) ? “ ! @ # % & / \ , > < ‘ : ; | _ ~)

You can now log in using your updated password. 

+ - I entered a wrong PIN 3+ times at a terminal or on a website when trying to pay with Fun Miles. What to do?

If you enter the wrong PIN three or more times, your Fun Miles card will automatically be blocked for security reasons. To resolve this, simply change your PIN in the Fun Miles app. Once updated, you can use your card again. 

+ - I forgot my PIN! What should I do?
Open the Fun Miles app and follow these steps:
  1. 1. Go to Account.
  2. 2. Click on Forgot PIN.
  3. 3. Enter your date of birth.
  4. 4. Click Next.
  5. 5. Choose and confirm your new PIN.
Your new PIN will be active immediately.
+ - How many Fun Miles do I have?

You can easily check your Fun Miles balance in the Fun Miles app. Simply log in to view your current balance.

+ - Will my Fun Miles card ever expire?
Yes. If there are no transactions on your account for 12 consecutive months, your Fun Miles card will expire, and any unused miles will also expire.
Make sure to earn or redeem miles at least once a year to keep your account active.
+ - What should I do when my Fun Miles card is lost or stolen?
Please report your card immediately so we can block it for security reasons. This will prevent unauthorized use of your Fun Miles account.
You can report your lost or stolen card by contacting our customer service team as soon as possible.
+ - How do I reach Fun Miles’ customer service?

We are here for you! Message us through the Fun Miles app, on WhatsApp (+599 9 560 3300), on Facebook, via email , on funmiles.com (click ‘contact us’) or give us a call (+599 9 465 3300).

+ - How do I link my Fun Miles card to my bank card from MCB?
  • To link your Fun Miles Card and start earning points automatically, follow these steps:
    1. Go to MCB Online Banking via a web browser (do NOT use the Mobile App): https://online.mcb-bank.com/#/login
    2. 1. Click on ‘Settings
    3. 2. Select ‘Register Fun Miles Card
    4. 3. Enter your full Fun Miles Card number
    5. 4. Click ‘Submit
    6. 5. Click 'Confirm' to complete the process (If you do not confirm, the registration will not be completed)
    Important notes
    • • This process must be done via a browser, not through the Mobile App
    • • If you do not know your username or password, please contact MCB Bank for assistance
    You can also watch the instruction video here:
+ - How do I register my Fun Miles card at ENNIA?

Simply provide your card number to the agent assisting you at ENNIA or register online: visit https://ennia.com/service/extra-services/funmiles/ and fill out the digital form. If you register your Fun Miles card at ENNIA, you will automatically receive 1 Fun Mile for every f 5 you spend on your ENNIA insurance payments. With some insurance types, you will even get double or triple Fun Miles! 

+ - Help, my card is damaged! How can I get a duplicate?

If your card is torn or otherwise damaged, you can request a duplicate.
You can do so for just f 5,30 at Multi-Post on Orionweg 10 in Zeelandia (next to Burger King). Just drop in, and you will have your duplicate card within five minutes.

+ - Is it possible to save extra Fun Miles?

Yes, Fun Miles and its partners treat you to extra Fun Miles quite often. For example: at Kooyman, you can earn up to 5x Fun Miles, depending on how much you spend. And there are lots of specials and campaigns that involve extra Fun Miles.

+ - Why do I have a negative Fun Miles balance?

This is possible, for instance when you’ve returned an article and your Fun Miles have been deducted from your balance, or when new Fun Miles haven’t been added to your balance yet. 

With a negative balance, you can still save Fun Miles, but not redeem them.

+ - Can I also save and redeem Fun Miles at Fun Partners abroad?

Yes, you can enjoy Fun Miles on Aruba, Bonaire, Curaçao, St. Maarten, and Barbados. Find listings of the local Fun Partners in the app. Whenever you travel to one of these islands, change your island in the app’s settings to see the local Fun Miles partners.

+ - How long will my saved Fun Miles remain valid?

Theoretically, your Fun Miles can expire. But it’s easy to prevent this: just remember to use your Fun Miles card at least once a year by saving or redeeming at any of our partners. Your Fun Miles will be safe - and chances are that you’ll have fun in the process!

+ - I have found a Fun Miles card. What should I do?

If you have found a Fun Miles card, please drop it off at the Fun Miles office. We will get in touch with the cardholder in question.

+ - How do I change my personal information?

To change your personal information, open the Fun Miles App. Go to the Account tab, tap Edit Profile, and update your information there.

+ - I’ve heard about the Kooyman birthday mail; how do I receive it?

The Kooyman birthday e-mail gives you 4x extra Fun Miles on your first purchase after receiving it. This e-mail is sent on the Monday of the week of your birthday and is valid for 30 days

To receive this e-mail, make sure you meet the following requirements:

  • - You have opted in to receive promotions
  • - (In your profile, check: “Yes, I want to receive fun offers and promotions from Fun Miles and its partners”)
  • - Your profile includes a correct e-mail address
  • - You have completed at least 2 transactions at Kooyman in the past 12 months


Note: Kooyman Pro's and managed accounts are not eligible for this promotion.

How to check your profile: 
Open the Fun Miles app → go to Account → tap Edit Profile

+ - When will my saved Fun Miles be added to my balance?

In most cases, you will receive your Fun Miles direct after your purchase, or one day later. There are a few exceptions. Fun Miles that you save with your bank’s Smart Card (MCB) are added to your balance once a week, and Fun Miles from ENNIA are added once a month.

Regular Fun Miles from Kooyman will be added to your balance once a week. Kooyman Mega Miles (extra Fun Miles based on your purchase amount) will be added in April, July, October, and December.

+ - What is the value of my Fun Miles in real money?

This varies per partner company. Please ask the partner in question for more information.

+ - I want to transfer my Fun Miles from my old Fun Miles account to my new one. What should I do?

There are two ways to transfer your Fun Miles:

  1. 1. Use the 'Transfer Miles' feature in the Fun Miles app (quick and easy):
  2. - Open the Fun Miles app
  3. - Go to the Account tab
  4. - Select Transfer Miles
  5. - Enter the required details
  6. - Tap Transfer to complete the transaction


This is a free service and can be used to transfer miles between accounts, including your own. 

2. Contact Customer Service

If you need assistance, you can contact our customer service team. They will be happy to help you transfer your Fun Miles from your old account to your new one.

+ - What should I do if I want to quit Fun Miles?

Reconsider, of course, because you would be missing out of a lot of free and fun benefits! In all seriousness, however, you always have the option to leave Fun Miles. Please contact our customer service to do so. Your card will be cancelled and your profile deleted.

+ - How can I unsubscribe from Fun Miles newsletters?

Fun Miles sends its cardholders various mailings, including the monthly newsletter full of great offers, events and the latest fun news. If you do not want to receive these, you can unsubscribe by clicking the ‘Unsubscribe’ button at the bottom of the newsletter.

+ - Where can I find Fun Miles’ terms & conditions?

By clicking ‘Terms & conditions’ at the bottom of the page.

+ - Where is the Fun Miles office located ?

Kaya Adrianus 'Ad' Kooyman 42B at Dominguito 

+ - How can I contact Fun Miles ?

Whatsapp:                                      +5999 560 3300

Telephone  numbers: Aruba          +297 588 9947                                                                                         
                                   Bonaire        +599 717 4444 
                                   Curacao       +599 9 465 3300
                                   St. Maarten  +1721 543 3301
                                   Barbados     +1 (246) 850-8803

Email: info@funmiles.net

Two secrets to saving Fun Miles superfast!

With ENNIA

Register your Fun Miles card at ENNIA and you will automatically receive 1 Fun Mile for every XCG 5 you spend on your ENNIA insurance payments. With some insurance types, you even get double or triple Fun Miles!


Register now and see all the details.

GO TO ENNIA.COM

 

With your bank Smart Card

That’s right: save Fun Miles EVERY TIME you pay with your MCB Bankomatiko Smart Card! (1 Fun Mile per XCG 5). Get started by registering your Fun Miles card. You will start saving Fun Miles with all your card payments, not just at the Fun Miles partners. (Although when you do shop at those partners, you will earn Fun Miles twice: once from the partner and once from MCB!). Fun Miles and MCB, 2x better together!

GO TO MCB online banking

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